工 作 動 態
第(di) 86 期(qi)
優化營商環(huan)(huan)境部聚焦服(fu)(fu)務(wu)企業(ye)、服(fu)(fu)務(wu)群(qun)(qun)眾、服(fu)(fu)務(wu)基(ji)層的(de)“第一窗口”，深入開展和踐行“文明服(fu)(fu)務(wu)我(wo)出彩，群(qun)(qun)眾滿意在(zai)窗口”活動，在(zai)做優做細服(fu)(fu)務(wu)上(shang)持續發力，全力打造(zao)優質高效、方便快捷的(de)供(gong)水(shui)(shui)(shui)服(fu)(fu)務(wu)環(huan)(huan)境。積(ji)極開展供(gong)水(shui)(shui)(shui)業(ye)務(wu)延時服(fu)(fu)務(wu)，為群(qun)(qun)眾辦理(li)水(shui)(shui)(shui)費繳納、更名(ming)(ming)過戶、用水(shui)(shui)(shui)性質變更等各類供(gong)水(shui)(shui)(shui)業(ye)務(wu)，擦(ca)亮(liang)供(gong)水(shui)(shui)(shui)服(fu)(fu)務(wu)“金名(ming)(ming)片(pian)”。
貼心服務“少跑(pao)路”
“在供水窗口，我(wo)感(gan)(gan)受(shou)到(dao)了(le)(le)家人般的照顧和溫暖！”辦事(shi)群眾李女(nv)士深切(qie)感(gan)(gan)慨道(dao)。前不(bu)久臨(lin)近(jin)下班(ban)時(shi)(shi)(shi)，她(ta)來(lai)到(dao)平橋營(ying)業廳(ting)，咨詢水表更(geng)(geng)名業務的辦理手續。一(yi)(yi)番詢問后，得知她(ta)此時(shi)(shi)(shi)沒有(you)攜帶有(you)效(xiao)證件(jian)。家庭(ting)住址離營(ying)業廳(ting)較遠，一(yi)(yi)來(lai)一(yi)(yi)回(hui)要花費不(bu)少(shao)時(shi)(shi)(shi)間(jian)。為了(le)(le)讓(rang)(rang)用戶(hu)不(bu)再多跑一(yi)(yi)次，工作人員進一(yi)(yi)步溝通，了(le)(le)解用戶(hu)具體情況后，啟動全(quan)程幫辦、開通綠色(se)通道(dao)，復印(yin)材料、填寫信息變更(geng)(geng)表，做到(dao)容缺(que)受(shou)理、即刻(ke)辦理。李女(nv)士深受(shou)感(gan)(gan)動“我(wo)本來(lai)想先咨詢一(yi)(yi)下更(geng)(geng)名過戶(hu)業務，沒想到(dao)你們給(gei)我(wo)一(yi)(yi)次性全(quan)辦好了(le)(le)，真是太感(gan)(gan)謝了(le)(le)！”雖然(ran)推(tui)遲了(le)(le)下班(ban)時(shi)(shi)(shi)間(jian)，但是讓(rang)(rang)用戶(hu)最(zui)多跑一(yi)(yi)次，不(bu)僅節(jie)省了(le)(le)時(shi)(shi)(shi)間(jian)，前臺人員的熱情貼心(xin)服務，更(geng)(geng)讓(rang)(rang)用戶(hu)感(gan)(gan)受(shou)到(dao)供水公司(si)的服務溫度(du)。
主動服務“零距離”
近(jin)(jin)日，一(yi)位企(qi)業(ye)(ye)用(yong)(yong)(yong)(yong)戶匆匆忙(mang)忙(mang)趕到市政務(wu)服務(wu)中(zhong)心供(gong)水(shui)(shui)(shui)(shui)(shui)窗(chuang)口。“今(jin)天有事(shi)耽誤了(le)，你(ni)們(men)下班了(le)吧，可以打(da)印一(yi)份用(yong)(yong)(yong)(yong)水(shui)(shui)(shui)(shui)(shui)清(qing)(qing)單嗎(ma)？我想了(le)解(jie)一(yi)下近(jin)(jin)期用(yong)(yong)(yong)(yong)水(shui)(shui)(shui)(shui)(shui)情(qing)況。”用(yong)(yong)(yong)(yong)戶略(lve)帶抱歉地(di)說。工作人(ren)員(yuan)馬上熱情(qing)回應：“沒關(guan)系，咱們(men)先坐，休息一(yi)下。”然(ran)后詳細詢問用(yong)(yong)(yong)(yong)水(shui)(shui)(shui)(shui)(shui)戶號(hao)并打(da)印好用(yong)(yong)(yong)(yong)水(shui)(shui)(shui)(shui)(shui)清(qing)(qing)單，一(yi)一(yi)講解(jie)該(gai)企(qi)業(ye)(ye)近(jin)(jin)期每(mei)月(yue)的用(yong)(yong)(yong)(yong)水(shui)(shui)(shui)(shui)(shui)量及繳費金(jin)額，并告知他在“信(xin)陽供(gong)水(shui)(shui)(shui)(shui)(shui)”微信(xin)公眾(zhong)號(hao)里(li)綁定用(yong)(yong)(yong)(yong)水(shui)(shui)(shui)(shui)(shui)戶號(hao)，便(bian)可查(cha)詢到每(mei)月(yue)用(yong)(yong)(yong)(yong)水(shui)(shui)(shui)(shui)(shui)量和(he)用(yong)(yong)(yong)(yong)水(shui)(shui)(shui)(shui)(shui)金(jin)額信(xin)息。此時(shi)(shi)距離(li)下班時(shi)(shi)間已過(guo)去近(jin)(jin)半小時(shi)(shi)，用(yong)(yong)(yong)(yong)戶對窗(chuang)口人(ren)員(yuan)主動(dong)“延時(shi)(shi)服務(wu)”連連道(dao)謝。窗(chuang)口服務(wu)人(ren)員(yuan)以實際行動(dong)踐行“用(yong)(yong)(yong)(yong)戶不(bu)(bu)離(li)開，我們(men)不(bu)(bu)離(li)崗”的服務(wu)宗旨，讓企(qi)業(ye)(ye)和(he)群眾(zhong)享受更加方便(bian)快(kuai)捷、優質高(gao)效的供(gong)水(shui)(shui)(shui)(shui)(shui)服務(wu)。
優化(hua)營(ying)商環(huan)境(jing)部(bu)將持續秉承“換位思考、全(quan)心(xin)全(quan)力”的(de)(de)服務(wu)理(li)(li)念(nian)，立(li)足解決辦(ban)(ban)事(shi)企業和(he)用(yong)水群眾的(de)(de)實際需(xu)求，在優化(hua)流程、精簡材料(liao)、壓縮時(shi)限的(de)(de)同(tong)時(shi)，提(ti)(ti)(ti)供線上指導辦(ban)(ban)理(li)(li)，開展網上辦(ban)(ban)理(li)(li)、延時(shi)服務(wu)、預約辦(ban)(ban)理(li)(li)等一系列便(bian)民(min)利企的(de)(de)服務(wu)舉措，真正為廣大用(yong)水戶節約了辦(ban)(ban)事(shi)時(shi)間，提(ti)(ti)(ti)高(gao)了辦(ban)(ban)事(shi)效率，進一步提(ti)(ti)(ti)升(sheng)市場主體和(he)人民(min)群眾辦(ban)(ban)理(li)(li)業務(wu)的(de)(de)獲得(de)感和(he)滿(man)意(yi)度。